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An update on my computer problems

Here’s an update on my computer problems. For those that don’t know I got a virus in January that crippled my computer. I bought a new Dell computer with Windows Vista and kept getting the blue screen about every 5 or so minutes. It turns out there was some problem with the ATI graphics card and Windows Vista. Neither company has a fix for the problem. I don’t understand why it is ethical for Dell to sell a computer with products that are not compatible with one another. I read several stories of other people who have had the same problem with the ATI graphics card and Vista:


I couldn’t take loosing my work every 5 minutes, so I wound up formatting the computer that had the virus and reinstalling all of the software. I like XP much better anyway.

Now my issue is that my computer won’t read any SD card. I put the sd card in the slot and nothing happens. I checked out Microsoft Support Knowledgebase and saw that they had a hot fix for the problem although there is no way to actually download the fix. I contacted Microsoft support thinking they would give me the fix or tell me where to download it from, instead they told me to contact Gateway. See the email from Microsoft:


Windows XP Media Center Edition is only distributed as an OEM version. This means it comes pre-installed with computers. I recommend contacting your computer manufacturer for further assistance. They will be in a better position to assist you with the issue you are experiencing.

…You can also contact Microsoft Support Professionals, who are specialized to handle these issues, on a Pay-Per-Incident basis by calling (800) 936-5700. They are available from 5 A.M to 9 P.M Monday to Friday and from 6 A.M to 3 P.M on Saturday and Sunday.


In other words I’ll have to pay Microsoft for the hot fix. Before I do that I decided to contact Gateway and they basically blew me off. Here’s the response that they sent me:


Thank you for contacting Gateway. I would be happy to assist you with the SD card issue.

However with the serial number CCH6691001736 we can’t pull up the system details.

> So kindly fax the proof of purchase details to 254-298-4231.

> The proof of purchase details should include the following details


-Phone number


-Serial number

-A short statement that the fax is for proof of purchase.

-All information should be typed or written in black or blue ink.

If there any changes in the details, it will take 48-hrs to update with our database.

So, wait for the required time.

After that, we will support.

After faxing the POP you may contact our Level 2 support within 48 hours.

For that, you may contact our voice support whom are available 5 AM to 12 midnight PT seven days a week and they will escalate you to the Level 2 support.

Voice Technical Support   : 1-800-846-2000*

Long-distance charge may apply, depending on your calling area.

For further clarifications please feel free to visit our web site http://support.gateway.com/

Thank you for contacting Gateway,

Have a great day!

Gateway Online Technical Support

That’s ridiculous! How am I going to have a great day after that email? I purchased the Gateway GM5088 Windows Media Center computer in 2005 or 2006 from Best Buy and have no idea of where the receipt is. They didn’t bother to keep any records of the sale so now I’m made to feel like I “stole” the computer and given 0 help. Wonderful! I gotta say I’m not surprised! All the big companies want to do is pass the buck! Customer service is virtually non-existant!

Obviously I have to solve this problem myself. I tried to use an old sd card reader that I had but it didn’t work either. I’m going to buy a new card reader and maybe it will. If not, I’m not sure what I’m going to do about this problem yet. I’ve had to use another computer to transfer pictures from my digital camera’s sd card to a flash drive and then to my main computer. It’s a real pain in the butt! Enough of my ranting  I guess :)



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June 25th, 2009 at 8:36 am

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