Last week I got an email from Google Support asking me if I wanted to answer some questions about the Google Adsense program and their customer support. Of course I said yes. The questions were general in nature and were about how I feel about my support issues being handled, my account strategist, etc. I told the rep that it would be nice to be able to pick a certain advertiser thatÂ I wanted to be displayed in an ad unit like referrals used to be (sort of).
I also mentioned that if they want to run any tests on publisher sites, to add my name to the list. I see a few publishers with different ad sizes and I’d like to have these ad sizes on my websites as well.
The one question that sticks out in my mind was numbering in order of importance the following: Revenue, Ad Relevance, Ad Control, Transparency, Product Ease of Use, and Customer Service. For me it’s Ad Control, Ad Relevance, Revenue, Transparency, Customer Service and then Product Ease of Use.
I was told I would get a Google gift, a lap top bag for taking the time to answer the questions. I’ll post a pic when the laptop bag comes.
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