Frequently Asked Questions
Flash Music Player
Q.
What will I receive when I purchase a flash music
player?
A.
You will receive a zip file containing a Flash swf
file (non editable), sample images, an administration
file, and basic instructions on how to add your music
to the gallery.
Q.
Is the Flash Source file (fla) for sale?
A.
No, not at this time. Hoover's Flash Music Players
were created for the basic website owner who does
not have Flash design skills but wants to have a flash
music player on their website.
Q. What do my site visitors need to listen to the
music player?
A.
Your site visitors will need to have Internet Explorer
6.0 and the latest version of Flash 9,0,28,0 installed
in their browsers with their speakers turned on. If
you are using a different browser you will have to
test out it's compatibility by using our demo
music player.
Q.
My order did not pass the verification process but
I still want the music player. Is there anything that
I can do?
A.
In some instances we will accept a Western Union payment.
Contact us for more
information.
Q.
Can I get a refund?
A.
Per the license agreement
we are not able to offer refunds once the product
has been downloaded. You will need to read the license
agreement, check out this FAQ and ask questions prior
to purchase if you have special needs. Once your order
has been approved you are given a unique username
and password that will allow you to access the products
download page.
Q.
I followed the instructions but still need help setting
up my music player.
A.
When asking for support with setting up your player
you will need to provide the email that you placed
your order with and your order number. Each player
license is assigned to an individual so the person
who the license is assigned to is the only one whom
we will offer support to. Individuals who have not
purchased a license should not be violating the license
agreement by using the music player. In most instances
we will ask for a temporary ftp and username so that
we can troubleshoot your music player's setup.
Q.
Can you add my music inside of the music player for
me?
A.
Yes we can. Turn around time is just a few hours.
We'll just need your website's ftp and username login.
Just Contact us and
let us know how many mp3's you have.
Q.
I lost my player files, can I redownload the files?
A.
Yes, but you will have to pay a download link reactivation
fee. Contact us for
more information.
Q.
Can I download a sample music player?
A.
Yes, you are welcomed to download
the demo player to see how it works.
Q.
When I view the player I receive an invalid license
message?
A.
First check that you are using the player on the domain
name that the player is assigned to. The player will
not work on a domain that you did not purchase a license
for. Next you will need to ensure you have the latest
version of Flash installed in your browser. You can
check to see if you have the latest version of Flash
by right clicking on the player and selecting "about".
You should have at least version 7. If you dial up
to access the Internet we can tweak a few settings
to delay the movie until your connection catches up.
Contact us for help.
Q.
Can I add the music player inside of another flash
movie?
A.
If you know how to do this, go for it. Note our music
players are designed to go on a html web page. If
you purchase a music player to put inside of a flash
movie you do so at your own risk. Our support of the
music players will be limited to helping you set up
your music player on a web page but not inside of
a flash movie.
Q. I am a web designer. Can offer the music player
as one of my products and charge customers a fee to
set up the music player for them? I will advise the
customer that they must purchase a license from Hoover
Web Design.
A.
No, absolutely not. This violates the license
agreement. Under no circumstances will we sell
licenses to designers who intend to compete with us
with our own products.
Q.
Can I customize the music player and change some things
around?
A.
The music player SwF file is uneditable and can not
be customized. If you purchase a music player it will
behave exactly as the demo music player that is on
this website.
Q. I can't see the music player in my browser.
A.
Download the latest version of Flash for your browser
from here: 
Q.
My music is not playing in the music player.
A.
The most common cause of this is that you didn't rename
your mp3 files with the .class extension. Some computers
do not allow you to change the extensions on files.
For example the your computer might rename the file
music1.class.mp3. If this is the case, upload your
mp3s to your web server and rename the file names
there.
Q.
The player takes a long time to load songs.
A.
The music player can not control the speed that it
takes to load a song. The speed depends on two things,
1) your Internet connection and 2) the size of the
song that you choose to add to your player. To make
your music player load the songs quickly you should
choose MP3 music that is small in size (4 megs or
less).
Q.
Can I stream music from another location to be used
in the music player?
A.
No, In order for the music player to read MP3 files
they must be located on the same server/same directory
as the player SwF file.
Q.
Are there any restrictions for using the music players?
A.
The music players do not work on free hosted websites
that do not have a fully qualified domain name. An
example would be like those from your isp, geocites,
etc. You will need to have purchased your own fully
qualified domain name. The players do not work on
Ebay or on a cd.
Q.
Can I have more than one music player on my website?
A.
Yes you may, provided you are not using the music
player commercially. The music player is to be used
for your personal use on 1 website. It is acceptable
to use the music player on different pages of your
web site. An example of using the music player commercially
would be hosting music players for someone other than
yourself. If you want to use music player on more
than one domain, you will need to purchase an additional
music player license.
Q.
Can I put the player on all of my websites?
A.
No. The music player is to be used for your personal
use on 1 website. If you want to use music player
on more than one domain, you will need to purchase
an additional music player license.
Q.
Is the music player an instant download item?
A.
Before you receive the link to download your music
player, each transaction goes through a fraud verification
process. This process usually takes no longer than
24 hours.
Q.
Do I need Macromedia Flash to edit the Music Player?
A
No, Flash is not necessary to use any of our flash
music players.
Q.
Can I use a language other than English for the titles
and descriptions in the music player?
A.
No, English is the only language supported by the
music player.
Q.
I purchased a music player, can I switch the license
to another music player?
A.
No. If you are interested in another music player
you will have to purchase it.
Q.
Are there any specifications on the MP3 that I can
use?
A.
The MP3 that you use must have a sample rate of atleast
44.1khz. It is recommended that you use a small MP3
music. If you use a large music file your site visitors
that dial up to access the Internet will have to wait
for the music to begin to play. Your web host will
have to allow for both .mp3 and Class files depending
on which music player you purchase. Some of the players
require you to rename your .mp3 file to a Class extension.
Q.
Is there a way to format the application for slower
download speeds (33.6 kb)?
A.
No.
Q.
Can I resell or give away copies of the music player?
A.
No, absolutely not. This violates the license
agreement. This includes advertising our music
players on your website and saying you will set it
up for your customers for a fee. Under no circumstances
will we sell licenses to designers who intend to compete
with us with our own products.
Q.
Can you do customizations on the music player?
A.
No, not at this time. We are busy adding more products
to the web site and can not do any custom work.
If your question is not listed here, please contact
us before you make your purchase.
