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Summary
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Excellent
organizational and administration skills, with
experience in dealing with customers and high
level workloads within strict deadlines. Now
looking to start a new challenging career, within
a customer facing, administration position within
the Arts or Environmental Sector.
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Professional
Experience and Significant Achievements
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Administration
Officer
Jul 03 - Present
Retirement Pensions Teleclaims Service, Newcastle.
The Government has established the "Pensions
Service", that is pat of the Department
of Work and Pensions. It was set up to improve
the service to pensioners who are planning for
their retirement, no matter how far of it is.
Working out
the amounts of state pension and pension credits.
Providing a face-to-face service if the
customer cannot be dealt with over the phone.
Answering questions by phone, post and
email.
Assessing other pension related entitlements
and services.
Local Officer (AO)
1995 - 03
Benefits Agency, Newcastle upon Tyne.
Recovering benefit overpayments, maintaining
a database and handling enquiries.
Investigated causes, including fraud and
Local Authority errors.
Expedited administration routines and made
the filing system more efficient. |