Frequently Asked Questions Flash Photo Gallery
Q. What will I receive when I purchase a flash gallery?
A. You will receive a zip file containing a Flash SWF file (non editable), sample images, an administration file, and instructions on how to add your photos to the gallery. You can not make any changes to the gallery other than those noted given in the gallery description.
Q. Is the flash source file (FLA) for sale?
A. No, not at this time. Hoover's Flash Photo Galleries were created for the basic website owner who does not have Flash design skills but wants to have a cool flash photo gallery on their website.
Q. What do my site visitors need to view the flash photo gallery?
A. Your site visitors will need to have Internet Explorer 6.0 and the latest version of Flash 9,0,28,0 installed in their browsers. If you are using a different browser you will have to test out it's compatibility by using our demo flash photo gallery before you make your purchase as we don't offer refunds on digital products.
Q. Can you do customizations on the gallery or create a custom gallery for me?
A. No, not at this time. We're in the process of adding several new galleries and music players and can't take on any custom work.
Q. Can I download a sample gallery?
A. Yes, you are welcomed to download the demo gallery to see how it works.
Q. Are there any restrictions for using the photo galleries?
A. The galleries do not work on free hosted websites that do not have a fully qualified domain name. An example would be like those from your isp, geocites, etc. You will need to have purchased your own fully qualified domain name. The galleries do not work on Ebay or on cds.
Q. Can I get a refund?
A. Per the license agreement we are not able to offer refunds once the product has been downloaded. It is impossible to "return" a digital product. You will need to read the license agreement, check out this FAQ and ask questions prior to purchase if you have special needs. Once your order has been approved you are given a unique username and password that will allow you to access the products download page.
Q. I followed the instructions but still need help setting up my gallery.
A. When asking for support with setting up your gallery you will need to provide the email that you placed your order with and your order number. Each gallery license is assigned to an individual so the person who the license is assigned to is the only one whom we will offer support to. Individuals who have not purchased a license should not be violating the license agreement by using the photo gallery. In most instances we will ask for a temporary ftp and username so that we can troubleshoot your gallery setup.
Q. Can you add my photos inside of the photo gallery for me?
A. Yes we can. Turn around time is just a few hours. We'll just need your website's ftp and username login. Just Contact us and let us know how many photos you have.
Q. Can you host the galley for me?
A. No you need your own hosting space to use the galleries. We offer web hosting here.
Q. My order did not pass the verification process but I still want the gallery. Is there anything that I can do?
A. In some instances we will accept a Western Union payment. Contact us for more information.
Q. I lost my gallery files, can I redownload the files?
A. Yes, but you will have to pay a download link reactivation fee. Contact us for more information.
Q. I purchased a photo gallery that contains music. For right now I would not like any music to play but I will later on. What can I do?
A. If your photo gallery does not have an auto start or manual start setting you will have to choose a mp3 that is blank and does not play a sound. For example if the instructions for your photo gallery say your mp3 must be renamed to music1.class, get a blank mp3 and rename it to music1.class. Ask us if you need a blank mp3 file. Now when you look at your photo gallery you will not hear a sound.
Q. I am a web designer. Can offer the photo gallery as one of my products and charge customers a fee to set up the photo gallery for them? I will advise the customer that they must purchase a license from Hoover Web Design.
A. No, we do not allow any of the galleries to be resold.
Q. Can I place the gallery on a cd?
A. If you are doing so for backup purposes, yes. Anything other than this is not allowed. The gallery will not work on a CD, only the website which has a license.
Q. How does the gallery work?
A. The Flash SwF file reads the images placed in your web directory and displays these images inside the photo gallery. Note you must be able to resize your photos to the appropriate gallery size. If you don't have a graphic editor, go here.
Q. I can't see the photo gallery in my browser.
A. If you know how to do this, this is fine. Our photo galleries were designed to go on a html page. Our support will be limited to helping you set up your photo gallery on a web page not inside of a flash movie.
Q. Why can't I view the gallery on my local machine?
A. The gallery will only work on the domain name that you purchased a license for. It will not work on your local machine or a website that does not have a license. You will need to upload the gallery to your website to view it.
Q. When I view the gallery I receive an invalid license message?
A. First check that you are using the gallery on the domain name that the gallery is assigned to. The gallery will not work on a domain that you did not purchase a license for. Next you will need to ensure you have the latest version of Flash installed in your browser. You can check to see if you have the latest version of Flash by right clicking on the gallery and selecting "about". You should have at least version 7. If you dial up to access the Internet we can tweak a few settings to delay the movie until your connection catches up. Contact us for help.
A. Yes, if you purchase more than one gallery license during a visit you can receive a discount. The discount is done on a case by case basis. Contact us for more details.
A. The gallery can not be customized other than mentioned in the description. If you purchase a photo gallery it will behave exactly as the demo gallery that is on the website.
Q. My images are not showing in the photo gallery. I can only see black boxes.
A. When you are in your graphics editor (Photoshop or Fireworks) and are creating the images for photo gallery make sure that you are not saving the images as progressive jpeg images. A progressive jpg will display the picture as it downloads. Macromedia Flash will not display progressive jpeg images so you get a black box or blank space. Also note that the images in the gallery should be saved as a .jpg. This is case sensitive. Naming your pictures JPEG. and .JPG will also cause your images to not display.
Q. Can I stream music from another location to be used in the gallery?
A. No, In order for the gallery to read MP3 files they must be located on the same server as the galley SwF file.
Q. The music player in the gallery takes a long time to load my song.
A. The music player can not control the speed that it takes to load a song. The speed depends on two things, 1) your Internet connection and 2) the size of the song that you choose to add to your player. To make your music player load the songs quickly you should choose MP3 music that is small in size (4 megs or less).
Q. Can the gallery display portrait and landscape pictures?
A. If you purchase a photo gallery it will behave exactly as the demo gallery that is shown on the website. See the gallery description for details on displaying portrait and landscape pictures or contact us for clarification.
Q. The gallery I am interested in plays MP3 music. Can I stream my MP3?
A. No, the gallery will load the MP3 to 100% and then play. Note, the MP3 file must be in the same web directory as the gallery file.
Q. Can I have more than one gallery on my website?
A. Yes you may, provided you are not using the gallery commercially. The gallery is to be used for your personal use on 1 website. It is acceptable to use the gallery to separate events such as having Christmas pictures, Halloween pictures, etc. A business might have separate galleries for interior designs and exterior designs. These are both acceptable uses. An example of using the gallery commercially would be hosting photo galleries on your website for someone other than yourself. If you want to use gallery on more than one domain, you will need to purchase an additional gallery license.
Q. Is the gallery an instant download item?
A. Before you receive the link to download your photo gallery, each transaction goes through a fraud verification process. This process usually takes no longer than 24 hours.
Q. Do I need Macromedia Flash to edit the Photo Gallery?
A No. The gallery is edited with simple text files.
Q. Can I change "Hoover Web Design" to my own title?
Q. Can I change the layout?
A No, the gallery layout can not be customized. If you purchase a photo gallery it will behave exactly as the demo gallery that is on the website.
Q. Can I change the background and text color?
A. Check the gallery description.
Q. For Gallery 1, can I change the font of the word Gallery or change the word "Gallery"?
Q. Can I change the size of the images?
A. No, the gallery can not be customized. If you purchase a photo gallery it will behave exactly as the demo gallery that is on the website.
Q. Can I add music to the gallery?
A. Only if the gallery description states that it comes with music. Your web host will have to allow for both .mp3 and .class files depending on which gallery you purchase. Some of the players require you to rename your .mp3 file to Class
Q. Can I use a language other than English for the titles and descriptions in the gallery?
A. No, English is the only language supported by the gallery.
Q. I purchased a flash gallery, can I switch the license to another gallery?
A. No. If you are interested in another gallery you will have to purchase it.
Q. Is there a way to format the application for slower download speeds (33.6 kb)?
Q. Can I resell or give away copies of the gallery?
A. No, absolutely not. This violates the license agreement. This includes advertising our photo galleries on your website and saying you will set it up for your customers for a fee. Under no circumstances will we sell licenses to designers who intend to compete with us with our own products.
If your question is not listed here, please contact us before you make your purchase.