Web Hosting Customer Frequently Asked
Questions
How
do I log into my control panel?
http://www.yourdomain.com/cpanel
How
do I FTP into my account?
To
transfer files or browse through your directory using
FTP, you need to connect with an FTP client to hostname
ftp.your_domain.com (replace "your_domain.com" with
the appropriate info. Use port 21, and login with
your account username and password. Any files that
you want viewable on the web should be uploaded to
the /public_html directory. You might want to set
this as the default directory in your ftp client.
What
if I can't use FTP?
We
also offer a web based file manager that will allow
you to upload the files to your account.
I
have created an extra ftp account in the control panel.
How does that person connect?
They
would use the same procedure as above, but they need
to enter their username as user@yourdomain.com. For
instance, if you create a user called bob, he would
log in with the username person@yourdomain.com. Please
change yourdomain.com to your actual domain name.
How
do I connect to my email account?
There
are a couple of methods for doing this.
The
easiest is to log into your control panel, click on
"POP email accounts", and then click on
the autoconfig link next to the account you want to
set up in Microsoft Outlook or Outlook Express (assuming
you use one of these email programs). This will automatically
set up the email for Outlook or Outlook Express.
If
this doesn't work, you will need to use the following
settings.
POP3
server = mail.your_domain.com
SMTP server = mail.your_domain.com
You
will need to authenticate in order to send mail through
our SMTP server. There is usually an option for this
in the email client. You will then need to enter your
username and password again.
The
username has two possiblilities. If you are using
the default account with the username that you signed
up with, you can just enter your username. If you
set up an extra email account, you will need to use
user@your_domain.com as the username. This prevents
confusion if multiple people try using the same user
name.
Connecting
to email accounts using Netscape mail
There
is an issue with Netscape regarding the use of the
"@" symbol in the username. In order to log into your
email account with a username with an embedded "@"
using Netscape, you have to go into the user's profile
directory for Netscape and edit the "prefs.js" file.
Add the following line: user_pref("mail.allow_at_sign_in_user_name",true);
That should fix the issue.
What
is the path to sendmail?
/usr/sbin/sendmail
What
is the path to perl?
/usr/bin/perl
or /usr/local/bin/perl
Where
is date?
/bin/date
Where
is time?
/usr/bin/time
Where
is my home directory?
It
is located at /home/username, where username is the
username you use to log in.
What
PERL modules are installed and available for use?
For
a list of installed perl modules, log into your cpanel,
and click on the "i" icon next to where
it says "PERL version" in the lower left
part of the main page.
What
is the CGI base directory?
/home/username/public_html/cgi-bin
Where
can I find detailed documentation about MySQL databases?
You
can go to http://www.mysql.com
or you can try http://www.mysql.org
. At mysql.org, click on the documentation button.
The documentation is tarred and gziped. You can extract
the html documentation files using WinRAR, which you
can obtain from http://www.rarsoft.com
.
Where
can I find detailed documentation about the Interchange
Shopping Cart?
You
can go to http://interchange.redhat.com
.
However,
please don't contact interchange directly about any
problems that you might be having with your shopping
cart. They won't provide any direct support to you.
Try to do a search through newsgroup postings at http://www.deja.com
for issues with interchange.
Is
there an operating manual for customers?
Yes,
click here for the
current manual.
